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FAQs

Ordering your garments through ShirtsandSuits.com is safe and easy; We are committed to your total satisfaction. Here are some of our commonly asked questions for your information:

  1. How much does it cost?
    You will see that we can make your new shirt from just $75 depending upon the fabric chosen. Likewise, in our suits, we have fabrics starting from about $450, ranging up to around $2000. All our garments are made to our exacting standards, sizing and with our full range of customisation options, the only difference being the fabric.
  2. How does this work?
    It’s really easy. You just begin perusing our range of products through a few simple steps. For example, when designing a suit, you will choose a fabric and fabric design, before choosing the style of jacket and making a range of customisations for the jacket and the trousers – all the steps are clear, simple and can be very fast. Or, if you prefer, you can take all the time that you want to create exactly the look that you are after.

    Step 1: Choose your garment Step 2: Select your fabric Step 3: Pick your fabric design Step 4: Customise your style Step 5: Confirm your measurements
    Choose your garment. Select your fabric material. Pick your fabric design. Customise your style. Confirm your measurements.
  3. How do I pay?
    We welcome payment through direct deposit, credit card and PayPal. All our payment systems are secure, using the latest technology to protect you.
  4. Did you successfully receive my order?
    We will confirm your order within 24 hours. Please ensure that you check the email address that you used when ordering.
  5. When will I receive my new clothes?
    Most orders are received within a month of placing the order. We can arrange for priority shipment in addition to our usual standards.
  6. What is the returns policy for Shirts and Suits?
    We want you to love your new suit, shirt or whatever else we make for you. If there is any error on our part, we will alter or replace the product at no additional charge. If there is an error in your measurements, just send it to us – we will make alterations and return it to you. Once an order is placed and paid for, it cannot be cancelled or a refund given (notwithstanding statutory rights), but if we receive notification before the garment’s production has begun, we will happily accept changes. For more specific questions, please contact us using our contact page.
  7. Can I have you copy my existing clothes or sizing?
    Certainly: We will make an exact copy of your sizing on the basis of your best fitting garments, with whatever adjustments that you might require. After contacting us to make these arrangements, you can simply forward to us your garments and any comments.
  8. I am not sure how to measure myself – have you any suggestions?
    If you are unsure you can print the measurement form and go to a local tailor, dry cleaner or alterations shop and have them measure you up. Tailors will often do this for little or no cost. There are many such stores around near you. It’s important that you supply us with as much information as possible to give us the best chance of getting your precise measurements right the first time.
  9. Why do you prefer that I send images of myself?
    Seeing photos of yourself allows us to see your body postures so that we can make your suit and shirts fit you better. Ideally, please send us a full back, front and both side profiles, preferably against a black or strongly contrasting background.
  10. Will I get a perfect fit?
    We have generations of experience to help make your garment a perfect for you. While we typically get things right first time, we can make things even better with your later orders, and allow you to adjust to exactly how you would like it. If we make a mistake, we will fix the error, but even if you just want to adjust the sizing of your order, please simply forward your garment back to us and we will do what is necessary.
  11. Do you charge extra for big and tall?
    No – we charge the same reasonable prices, irrespective of your size or proportions.
  12. What if I make a mistake?
    After your order is confirmed, we may be able to make adjustments to the order until work is actually begun. We can only guarantee that you will receive the garment as ordered, so please check your order carefully. In particular, please check the fabric, the design and your measurements. Please do take care as since each of our garments is made for you from the first stitch to the last, we don’t have a way for you to return orders for a refund if you just don’t like how something looks.
  13. Fabric appearance
    The fabrics displayed on this site closely correspond to our fabric range. However, the image on your screen may vary, depending upon your monitor. Increasing the brightness of your screen can help you in appreciating the colours accurately, and we do provide a verbal description of many of our fabrics. Please note that sometimes we may be out of stock of your preferred fabric. In such a case, we will inform you and either match the fabric closely or give you the choice of another fabric.
  14. Are there any other terms and conditions?
    After receipt of your garments, please check that they fit correctly, and match what you ordered. If you need to make adjustments, please contact us within two weeks, as we will cover adjustment costs entailed up to this time. All prices are inclusive of any GST payable. You may also have statutory rights beyond this.

If you’re like most of our clients, you will just want to give your new garment a quick pressing after you receive it, and it will be ready to get to work making you look a million dollars.